Standardising

The transformation of knowledge workers around technology is about achieving the benefits of standardisation including lower costs and assured service delivery. It is the consistent and persistent application of proven business principles applied pragmatically with adoption and adaption to circumstance which is required. Every day, millions of people bake bread of all different types because they follow a recipe and customise to need. If artificial intelligence or machine-to-machine learning is to automate the routine within services like tax or audit, then it is the information with process and instructions and how to do which is needed – a recipe.